Dear Valued Customer & Friend,

We wish to communicate to all Customers and Clients of our plans to help our customers, employees, subcontractors, neighbors and communities from the Coronavirus (COVID-19). As of today, ACR Pro Contractors has implemented Company Wide Safety & Health Protocols due to the serious impact the virus can have on those susceptible. These protocols start at the estimating process and applies to all renovation projects, installations, operations, consultations and job site visits.

Estimating Process:

1. Click on our “Get A Quote” Button found throughout our website.

2. Fill in the form details on our “Get A Quote” Page. Including entering a link to either a File Cloud such as Google Photos, iCloud, Dropbox or a Real Estate Listing Link so that we can have a look at the pictures or plans of the space, you may include any inspirational photos as well.

3. You will receive an email response from someone in our Team.

4. We will set up a phone call to discuss the project to:

• Discuss expectations and ideas.

• FREE Ballpark estimate.

• If we are in agreeance, and would like to proceed to the next step, we will set up an in Home Consultation.

5. In Home Consultation:

• Discuss details of the project in depth providing you with valuable information that is exclusive to the consultation

• Goals, problems, expectations, regulations (e.g., Management Company, HOA)

• $250.00 Consultation Fee (Credit applied toward project).

• After the consultation, if you would like to hire us to provide you with our renowned services, we ask for a deposit in order to secure a project commencement date.

Our new protocols consists of, but are not limited to:

1. Washing hands with Sanitizing Soap regularly.

2. Covering the mouth when coughing & sneezing with arm or shoulder—not hands.

3. No extraneous visits to our clients without express call ahead notification.

4. No casual drop by visits from our vendors without express call ahead and screening.

5. All ACR Pro Contractors personnel will check in with management before entering our office or work site.

6. Maintaining a distance of at least 3 feet from others.

7. All employees will hand sanitize upon entering job site and upon leaving a job site, including during break or lunch hours.

8. ACR will provide complete transparency about virus symptoms or cases to our customers.

9. An ACR representative will call ahead to the customer to verify that both the job site and ACR personnel are free of any symptoms as described by the CDC for the COVID-19 virus. We consider our customers, employees, subcontractors, neighbors and communities as family; and as such, we will vigilantly guard ALL parties from possibility of contamination. Please feel free to reach out to Al Rosario via call, text or email to (212) 203-7560 or al@acrcontracting.com with any questions or concerns. We look forward to the rapid de-escalation of this global situation and wish good health for your employees and your families.